Data Explorer Suite has two
paid support plans available for licensed users:
- Annual Support and Update Plan -
this plan provides email support, telephone support
and upgrades for one year.
- Per-incident Support - support
can be obtained on a per incident basis.
is available to all
users, licensed and trial, for the first 30 days
after obtaining the product. This support is
available via email only. Our goal is to
respond to free support queries within one business
day of the request.
In addition, common support
issues are addressed in the
Support FAQ and a developing Knowledge Base.